Privacy Policy

01Introduction

Amoza Roofing Los Angeles ("Amoza Roofing," "we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect when you visit amozaroofinglosangeles.com (the "Website"), call or email us, or request roofing services, how we use that information, and the choices and rights you have.

By using the Website or contacting us, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Website.

02Information We Collect

Information you give us

We collect the information you choose to share when you fill out a form on our Website (such as the Book a Roofing Service form or the Contact Us form), call or text us, email us, or speak with our team. This may include:

• Contact details: your name, phone number and email address.
• Property details: your project address and property type (residential, commercial or multi-family).
• Project details: the service you need, your message, roof photos you send us, and how you prefer to be contacted.
• Service and billing records: estimates, contracts, invoices and payment information when you hire us. Payments are handled according to the terms of your contract.

Information used only in your browser

The Instant Roof Cost Estimate and the Price Calculator on our Website run entirely in your web browser. The roof size, roof type and other details you enter into these tools are used to display an estimate on your screen and are not sent to us.

Information collected automatically

When you visit the Website, our web hosting provider and the third-party services described below may automatically receive standard technical information, such as your IP address, browser type, device type, pages visited, referring website and the date and time of your visit. This information is used to deliver and secure the Website.

03How We Use Your Information

We use personal information to:

• Respond to your questions and requests for estimates or inspections.
• Schedule, perform and follow up on roofing inspections, repairs, installations and other services.
• Prepare estimates, contracts, invoices and warranty records.
• Contact you by your preferred method about your project.
• Improve our Website, services and customer experience.
• Protect our business, customers and Website, and prevent fraud or misuse.
• Comply with legal, tax, licensing, insurance and permit requirements.

We do not use your information for purposes that are unrelated to these reasons without telling you first.

04Phone Calls, Text Messages and Email

If you give us your phone number or email address, we may contact you about your request or project. We will only send text messages if you choose text as your preferred contact method or otherwise agree to receive texts from us. Message and data rates may apply.

You can ask us to stop texting you at any time by replying STOP or by telling us directly. You can also ask us to stop emailing you. We do not send marketing text messages without your consent.

05How We Share Your Information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share information only as needed to run our business and serve you:

• Service providers: companies that help us operate, such as web hosting, email, scheduling, accounting and payment processing providers. They may use your information only to provide services to us.
• Suppliers and subcontractors: roofing material suppliers or qualified subcontractors when needed to complete your project.
• Government agencies: building departments such as LADBS when permits and inspections are required for your project.
• Manufacturers: roofing manufacturers when registering a product warranty for your roof.
• Legal and safety reasons: when required by law, court order or to protect the rights, property or safety of Amoza Roofing Los Angeles, our customers or others.
• Business transfers: if our business is sold or merged, customer information may be transferred to the new owner, subject to this Privacy Policy.

06Third-Party Services on Our Website

Our Website uses a small number of third-party services to work properly. When your browser loads these services, the provider may receive your IP address and standard technical information and may set its own cookies:

• Google Maps: displays maps of our office and service area. Google's use of data is governed by the Google Privacy Policy.
• Google Fonts: provides the fonts used on our Website.
• cdnjs (Cloudflare): delivers the icon library used on our Website.

Our Website also links to other websites, such as Google Maps for directions. We are not responsible for the privacy practices of websites we do not control, and we encourage you to read their privacy policies.

07Cookies and Do Not Track

Our Website itself does not use advertising cookies or tracking pixels, and we do not currently use website analytics. Third-party services described above, such as Google Maps, may set their own cookies when they load. You can block or delete cookies through your browser settings; some map features may not work if cookies are blocked.

Do Not Track: Some browsers offer a "Do Not Track" setting. Because there is no common standard for responding to these signals, our Website does not currently respond to Do Not Track signals. We do not track visitors across third-party websites.

08How Long We Keep Your Information

We keep personal information only as long as needed for the purposes described in this Privacy Policy. Customer project records, contracts, invoices and warranty information are generally kept for the length of any warranty and as required for tax, licensing and legal purposes. Inquiries that do not lead to a project are kept for a reasonable period and then deleted.

09How We Protect Your Information

We use reasonable administrative, technical and physical safeguards to protect personal information from unauthorized access, loss or misuse. However, no website, email or internet transmission is completely secure, so we cannot guarantee absolute security. Please do not send sensitive information, such as full payment card numbers, through our Website forms or by email.

10Your California Privacy Rights

If you are a California resident, you may have rights under California privacy laws, including the California Consumer Privacy Act as amended by the California Privacy Rights Act, to the extent those laws apply to our business. These rights include the right to:

• Know what personal information we have collected about you, where it came from, why we collected it and with whom we shared it.
• Access a copy of the personal information we have about you.
• Correct inaccurate personal information.
• Delete personal information we collected from you, subject to legal exceptions, such as records we must keep for warranties, taxes or permits.
• Opt out of the sale or sharing of personal information. We do not sell or share personal information as those terms are defined by law.
• Limit the use of sensitive personal information. We do not use sensitive personal information to infer characteristics about you.
• Not be discriminated against for exercising any of these rights.

To make a request, contact us at info@amozaroofinglosangeles.com or (424) 835-2611. We will verify your identity before completing your request, for example by confirming details you previously gave us. You may use an authorized agent to make a request on your behalf if you provide written permission. We will respond within the time required by law.

Shine the Light: California residents may request information about whether we disclosed personal information to third parties for their direct marketing purposes. We do not disclose personal information to third parties for their direct marketing purposes.

11Children's Privacy

Our Website and services are intended for adults who own, manage or are responsible for property. We do not knowingly collect personal information from children under 16. If you believe a child has given us personal information, please contact us and we will delete it.

12Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date at the top of this page. If we make significant changes, we will post a clear notice on our Website. Your continued use of the Website after an update means you accept the updated Privacy Policy.

13Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us: